Frequently Asked Questions

Well Mindly is a mental health and therapy platform that provides professional counselling, therapy sessions, and mental wellness support through online and/or offline modes. Our services include:

• Individual therapy sessions
• Mental wellness resources and educational content
• Self-development programs and courses

All services are designed to support emotional well-being and personal growth in a safe, confidential environment.

Our platform is intended for general informational, educational, and self-development purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment.

If you are experiencing a mental health emergency or are at risk of harm, please contact local emergency services immediately or visit the nearest emergency room.

To use our services, you must:

• Be at least 18 years of age, OR
• Use the services with the consent and supervision of a parent or legal guardian

You also agree to provide accurate, complete, and up-to-date information when booking sessions or using our services.

Your privacy is our priority. We implement robust security measures including:

• Encryption - Data is encrypted during transmission and storage
• Access Controls - Only authorized personnel have access to your information
• Authentication - Secure login protocols protect your account

Yes, we use cookies to enhance user experience, analyze website traffic, and improve website functionality. Cookies used on our website do NOT record or store confidential therapy session content.

You have the right to choose whether to accept or reject cookies. You can manage or disable cookies through your browser settings. However, please note that disabling certain cookies may affect website functionality and user experience.

Your information is kept strictly confidential. However, we may be required to disclose information in limited circumstances:

• When required by law, court order, or legal process
• To protect the rights, safety, or property of Well Mindly, our clients, or others
• When there is a risk of harm to yourself or others

Any disclosure is made in compliance with applicable laws and ethical standards.

Therapy sessions are provided on an appointment basis. You can schedule sessions by:

• Contacting us through our website
• Calling our support team
• Sending an email inquiry

Payment terms, session fees, and packages will be clearly communicated before booking. All payments must be made in advance unless otherwise stated.

• Appointments can be rescheduled or canceled within the allowed time frame mentioned at the time of booking
• Late cancellations or no-shows may result in forfeiture of the session fee
• Fees once paid are non-refundable, except where explicitly mentioned
• Repeated cancellations may lead to suspension of services

Well Mindly reserves the right to modify pricing at any time.

No. Your use of this website, including any communication through forms, chat features, or emails, does not establish a therapist-client, doctor-patient, or counselor-client relationship between you and the platform or any of its contributors.

Well Mindly is an informational and educational platform. For a formal therapeutic relationship, you would need to engage directly with a licensed professional through our scheduled services.

If you are experiencing a mental health emergency, severe distress, or suicidal thoughts, please seek immediate help from:

• Your local emergency services (In India: Call 112)
• A licensed mental health professional
• The nearest emergency room or hospital
• A mental health helpline in your country

The content on this website is for general informational, educational, and self-development purposes only. While we strive for accuracy, we make no guarantees regarding the completeness, reliability, or accuracy of any content.

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction or update of your information
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Withdraw Consent: Withdraw consent for data collection, where applicable

To exercise these rights, please contact us using the details provided on our website.

We're here to help! You can reach us through:

• Contact Form: Visit our Contact Us page
• Email: Send us a message through our website

Our support team will respond to your inquiries as quickly as possible.

Yes, Well Mindly reserves the right to update or modify its policies at any time. This includes:

• Terms & Conditions
• Privacy Policy
• Cookie Policy
• Disclaimer